Clear information. Direct support.

Client documents

Terms of business & privacy.

Download our Terms of Business and General Insurance Privacy Notice. Contact us if you need help understanding either document or would like a different format.

Putting things right

How to make a complaint.

If you are unhappy with our service, please contact Guy Clarke. You can raise a complaint by telephone, email or post.

Email

guy@guyclarke.co.uk

Telephone

020 7731 7733

Write to

Guy Clarke
Guy Clarke Insurance Services
2a Harwood Road
Fulham, London SW6 4PH

Please explain what happened and how you would like us to put things right. Include your contact details and, if available, your policy reference. You do not need to use the enquiry form to make a complaint.

Our Terms of Business explain that Guy will take details of your concerns and attempt to address them within five working days. This aim does not replace your right to refer an eligible complaint to the Financial Ombudsman Service.

If we cannot resolve your complaint

If you are unhappy with our final response, or have not received a final response within eight weeks, you may be able to refer your complaint to the Financial Ombudsman Service. It is an independent service, free for eligible complainants.

You normally need to refer your complaint within six months of the date of our final response. Eligibility and time limits apply; the Ombudsman can explain whether it can consider your complaint.

Privacy & cookies

Our General Insurance Privacy Notice (PDF, opens in a new tab) explains how we handle personal information in connection with insurance enquiries and services. For questions, email guy@guyclarke.co.uk or write to Guy Clarke at the address above.

Using this website

When online sending is available, the enquiry form sends your name, contact details and message to your selected GCIS contact through our hosting mail service, with a copy to Harry Clarke to coordinate the response. Messages are handled in our email system under our Privacy Notice; we do not keep a separate website database of enquiry text. Limited technical records are used to prevent spam and duplicate sends. When online sending is unavailable, the form says so and does not submit your details. Copying an email address or message does not send it. Choosing “Open email app” uses your device’s configured mail service.

This website contains no optional analytics, advertising scripts or tracking code. Hosting and access services may process technical access information. Do not put sensitive information in an initial enquiry.

External links, including email, maps and the Financial Ombudsman Service, take you to services with their own privacy terms.

Terms of business & scope

Download our Terms of Business (PDF) for details of our services, charges and responsibilities.

GCIS is a brokerage, not the insurer. Cover depends on insurer agreement and policy terms, conditions, limits and exclusions. An enquiry or email does not bind cover.

GCIS arranges general insurance only and does not offer life insurance. Specific product terms are explained as part of the insurance arrangements.

Business & regulatory information

Guy Clarke trading as Guy Clarke Insurance Services
2a Harwood Road, Fulham, London SW6 4PH

Guy Clarke Insurance Services is authorised and regulated by the Financial Conduct Authority under registration no. 303954.

Visit the Financial Services Register ↗